No ticket counters, no “we'll call you in 7–10 business days.” Here's exactly what happens.
Text 636-212-0166, email, or use the request form. Describe what it's doing in your own words — “it takes ten minutes to start” is perfect. A photo of any error message helps.
Same day, usually within a few hours, I'll tell you what it probably is and the exact price. If it's something you can fix yourself in two minutes, I'll tell you that instead.
Drop-off in Imperial by appointment (I'll text you the address when we book). House call +$25 within 15 miles of Imperial, +$45 across the rest of the St. Louis metro. Remote — I connect to your screen while you watch, no driving at all.
Most tune-ups and cleanups are same or next day; rebuilds 1–2 days. You get it back with a plain-English note on what I did and how to keep it running.
Before any repair that touches the operating system, your photos, documents, and bookmarks are copied to a separate drive. For a rebuild, you sign a short consent form (OSR-1) confirming what's being backed up and restored. Your data stays on my encrypted work drive only until you confirm everything's back, then it's deleted. I don't browse your files; I look only where the repair requires.
Once we've talked, I text you a private Dropbox upload link — no account needed, and only I can see what you send. Finished files come back the same way (or printed at pickup). Cloud copies are deleted after delivery; nothing is kept beyond the job.
Then you don't pay. If the hardware is genuinely dead, I'll tell you honestly, recover what files I can, and help you figure out whether to repair or replace. The $20 diagnostic-only fee applies only if you decline a repair I can do.
Cash, check, Cash App, or bank transfer (ACH) when you pick up. You'll get a work-order number (like ST-1026-004) and a receipt by text or email. Orders over $300 add a 3% processing fee; waived when you pay by bank transfer (ACH).
Just me — Dalen. I quote it, I fix it, I hand it back. Schmoll Technologies is a registered Missouri LLC based in Imperial. More about me →
SAM — the Schmoll Assistant Module — knows every price and policy on this site and can tell you whether your problem sounds like a $79 tune-up or a $149 rebuild. Anything SAM can't answer, Dalen replies to personally, same day.
Schmoll Technologies